These terms and conditions apply to the website located at www.groundedsage.com  (the “Website”) and the design and content featured on this Website including text, materials, clothing and other product designs, product information, graphics, artwork, images, so-called “look and feel”, photography, audio and video clips or content and other information on this Website as may be updated from time to time (the “Content”). By accessing and using this Website and the Content, you agree to be bound by these terms and conditions. These terms and conditions may change from time to time without prior notice to you, and you agree to be bound by the terms and conditions which are in effect each time you access this Website and/or the Content. If you do not agree with these terms and conditions, do not access or use the Web Site or the Content.

Prohibited or Unlawful Use

You represent and warrant that you will not use our Website and/or the Content for any purpose that is either unlawful or prohibited by any of these Terms of Use. You agree not to provide your personal profile sign-in information and password to any person and not to use our Website and/or the Content in any manner which could cause it to be disabled, damaged, overloaded, or impaired or interfere with any other person’s use and enjoyment of our Website. You may not misrepresent your identity as a user or submit any false, misleading or untrue documentation or information to our Website. You agree not to send unsolicited or unauthorized advertising, solicitations, spam, junk mail or harvest or collect email addresses or other contact information of other users from the Website for the purposes of sending spam. You agree not to reserve engineer any aspect of the Website or use any robot, spider, crawler, scraper or other automated means or interface not provided by us to access the Website or to extract data. You agree not to “frame” the Website or otherwise make it look like you have a relationship to us or that we have endorsed you for any purpose. Grounded Sage, in its sole and unfettered discretion, reserves the right, without prejudice to any rights or claims that we may have against you, to refuse service, terminate accounts, and/or cancel orders for any reason whatsoever, including, without limitation, if we believe that your use of our Website contravenes these Website Terms of Use, violates applicable law or is harmful to Grounded Sage interests.

Acceptance, Rejection or Cancellation of Orders

You agree that your submission of an order on the Website is an offer to buy the Grounded Sage products listed in your order under these Terms of Use. All orders must be accepted by Grounded Sage. We may choose not to accept any orders including those that Grounded Sage suspects are not placed in good faith or contravene applicable law. Once your order is received and we accept your order, we will send you an order confirmation via email with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between you and us will not take place unless and until you have received an order confirmation email from us. We reserve the right, in our sole discretion, to cancel any order prior to shipping and whether before or after acceptance of your order. Upon such a cancellation we will send a cancellation notice to the email provided by you. If cancelled, we will have no obligation to fulfill your order and you will have no obligation to pay us for the order. Upon shipping of your order, you will be charged the amount set out in your order confirmation email. We will not ship the order to you until your card issuer has authorized the use of your card for payment of the ordered Products. As your order confirmation email is your proof of purchase, you should save and print that document for your potential future use.

Returns or Exchanges

Due to the nature of our products, Grounded Sage does not accept returns or exchanges under any circumstances.

Should your order arrive, and something is clearly wrong with the product(s), or the product(s) have been damaged in transit, Grounded Sage, on a case-by-case basis, may offer to resend the product(s) or issue a refund.

In order to have your products resent or a refund issued, you will be required to provide photos of the damaged products.

Shipping Times, Tracking, and Additional Shipping Information

After receiving payment, we ship items that are in stock within one week (see more below).

We aim to ship orders within 2 business days. The exceptions to our 2 business day turn around are discussed below.

Order statuses and tracking numbers are updated when postage has been created for your order.

If there is ever a significant delay before your order can be shipped, we’ll email you.

Exceptions to our typical turnaround time include:

• during local/national holidays (when the post office is closed)
• during peak holiday times (for Grounded Sage that’s October through to the end of January)
• when we are experiencing a higher than usual volume of orders (like during special events and sales)
• large custom orders and wholesale orders – these order types don’t follow our typical shipping schedule.

Grounded Sage is not responsible for any additional delivery charges one may encounter when receiving their packages. These additional fees are the sole responsibility of the purchaser.

Should you choose not to add a tracking number to your order upon check out of your purchase, Grounded Sage is not responsible for lost orders.

International orders are shipped air mail and do not automatically include a tracking number. Should you wish to have a tracking number added, you must request it during your checkout process in the ‘notes’ section. You will also incur an additional charge for the added tracking number, in which Grounded Sage will contact you regarding before your order is processed. Please note the additional charge is generally double the international shipping fee that you are charged automatically during your checkout.

Note that Grounded Sage reserves the right to decline shipment of orders outside of North America.

Free Shipping

Should your order qualify for free shipping, Grounded Sage reserves the right to ship your order via the most economical option regardless of the option picked during checkout.

For any North American orders that qualify for free shipping with our “free shipping for North American orders over $200” promo, tracking will be included on the order.

Order Delivery Times

These guidelines indicate the estimated delivery time AFTER your order has been shipped (which is generally a week after your order has been placed – see “When will my order be shipped?” above for more info on processing timelines)

These guidelines are for “AIR MAIL WITH TRACKING” (expedient mail). If you picked “Air Mail with NO Tracking”, the delivery time will be longer than the fastest estimate.

*Please also note that the postal service tends to have slower delivery times during the holidays.

Within Canada:

Usually takes 5 to 10 business days

To the US:

Can take 5 to 20 business days but usually arrives within two weeks.

International Orders:

Can take 4-12 weeks. During the spring and summer orders usually seem to arrive with in 6 weeks but take much longer in the fall and winter (the closer we get to Christmas, the longer the parcels take to arrive).

Order Payment

Paypal is preferred. You can use your credit card through the Paypal website without signing up.

If you do have a Paypal account you can also make payments from you bank account by attaching a bank account to your Paypal account.

Alternatively, you can contact me to pay for products with an email money transfer. For this method of payment, please email me the list of products you would like as well as your shipping address.

Please note that all prices listed here are in Canadian dollars.

If you’d like to shop in USD, please use our Etsy shop.

Changes to Orders

Customers are able to manually edit or cancel their order themselves before their order has moved on to the fulfillment and/or shipping stage. To do so, go to your account page to edit, cancel or reorder.

If your order has already moved on to the fulfillment stage, you can request a change or cancellation via email, however, there will be a $15 administration charge.  Note that we can’t cancel orders that have already been shipped. Please email your change request and we will send you a separate Paypal invoice for the administration charge to be paid before your change(s) will be processed.  Please allow at least 3 days to process your invoice and order change.  This may delay the shipment of your order accordingly.

Cancellation Fees

Customers are able to manually edit or cancel their order themselves before their order has moved on to the fulfillment and/or shipping stage. To do so, go to your account page to edit, cancel or reorder.

If your order has already moved on to the fulfillment stage, you can request a change or cancellation via email, however, a cancellation fee will apply.

• For orders under $100 before applicable taxes, the cancellation fee will be $5
• For orders over $100 before applicable taxes, the cancellation fee will be $10

Note that we can’t cancel orders that have already been shipped.

Incorrect Addresses, Non-deliverable, or Refused Shipments

It is the customer’s responsibility to ensure their mailing/shipping address is correct. Grounded Sage ships to the address given at checkout. Please ensure the address you pick while completing your Paypal payment is correct and matches the shipping address given during check out. Grounded Sage is not responsible if a customer has made errors when providing their shipping address.

When packages are returned to Grounded Sage marked ‘Returned’, ‘Unclaimed’, ‘Refused’, or ‘Invalid Address’, the customer will be contacted. The customer will then have 2 options:

1. To have their order refunded, less a 20% restocking fee, all shipping charges, and the fee charged to us by Canada Post to pick up the returned parcel.
2. To have their order re-shipped to an address to that can accept the order (with signature confirmation). If this option is picked, the customer will need to pay the fee charged to us by Canada Post to pick up their returned parcel, as well as the shipping fees to re-ship their order.

Coupon & Reward Points Policy

Our shop can only accept one discount/coupon code per order.  Discount/coupon codes we may offer include but are not limited to the following:

• Grounded Sage Reward Points redeemed as Store Credit (this includes the stacking of multiple Reward Points codes on one order)
• Free Shipping Day coupon codes
• Free Product Promos
• % off Discount Promos
• $ off Discount Promos
• Sample Promos

Please be sure to read all the details of each discount/coupon code before placing your order.  Due to the high volume of orders, we can no longer apply discount codes after payment is received.  Order changes can be made manually by customers before their order moves on to the fulfillment stage. After that, changes are subject to a $15 administration fee.  If you have any questions regarding a promo, please do not hesitate to email us at hello@grounded.com before placing your order.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

The information on this website is for informational purposes only and should not be taken as medical advice. All information on this website is the opinion of the website owner and not that of a health care professional or medical doctor.

No information provided on this website is intended to replace proper medical advice given by a qualified professional. Always consult a qualified health care professional before making new health care decisions or embarking on a new health care plan.

All facts, details & recommendations on our website are provided for information purposes only and are not intended to diagnose, prescribe or replace the advice of professionals.

Customer feedback is provided voluntarily, and as such it is based on individual perception & expectations from a particular product.

Our recommendations are based on our personal experience and widely accepted facts about a particular natural ingredient.

Grounded Sage natural skin care products are not a medication. Any recommendations accepted by a purchaser are accepted entirely at the purchasers risk.

By purchasing Grounded Sage products you accept responsibility to check with a professional before using any products that may interfere with drugs or medical conditions, or that may interfere with your personal situation and/or specific personal considerations and/or personal condition(s).

By purchasing our products you recognise and accept the fact that that some natural ingredients, essential oils in particular, may still cause sensitivity in susceptible individuals and that Grounded Sage will not be held responsible for such occurrences.

Grounded Sage products are not made in a nut-free environment and can not recommend the use of our products for anyone with nut allergies.

As with all allergies, carefully read the full ingredient lists on our website as well as on product labels before using Grounded Sage products to determine their suitability for you and check with a professional before doing any patch tests or using any of our products to avoid potential reactions.

We encourage users to performing a patch test on the skin for possible reactions.

Discontinue the use of Grounded Sage products if any irritation or adverse reactions occur.  Additionally, Grounded Sage is not responsible for any harm caused to the body as a result of use of our products, and by purchasing Grounded Sage products you accept full responsibility for the use of those products and any outcomes that occur from such use.

Grounded Sage accepts no responsibility for incorrect use of information or products.

GROUNDED SAGE (“Company,” “we,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.

This Privacy Policy governs your access to and use of WWW.GROUNDEDSAGE.COM, including any content, functionality and services offered on or through WWW.GROUNDEDSAGE.COM (the “Website“), whether as a guest or a registered user.

When accessing the Website, the Company will learn certain information about you, both automatically and through voluntary actions you may take, during your visit. This policy applies to information we collect on the Website and in email, text, or other electronic messages between you and the Website.

Please read the Privacy Policy carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by the Privacy Policy. If you do not want to agree to the Privacy Policy, you must not access or use the Website.

Children Under The Age Of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at HELLO@GROUNDEDSAGE.COM.

Information We Collect About You

When you access the Website, the Company will learn certain information about you during your visit.

Information You Provide To Us. The Website provides various places for users to provide information. We collect information that users provide by filling out forms on the Website, communicating with us via contact forms, responding to surveys, search queries on our search feature, providing comments or other feedback, and providing information when ordering a product or service via the Website.

We use information you provide to us to deliver the requested product and/or service, to improve our overall performance, and to provide you with offers, promotions, and information.

Information We Collect Through Automatic Data Collection Technology. As you navigate through our Website, we may use automatic data collection technologies including Google Analytics to collect certain information about your equipment, browsing actions, and patterns. This will generally include information about your location, your traffic pattern through our website, and any communications between your computer and our Website.  Among other things, we will collect data about the type of computer you use, your Internet connection, your IP address, your operating system, and your browser type.

The information we collect automatically is used for statistical data and will not include personal information. We use this data to improve our Website and our service offerings. To the extent that you voluntarily provide personal information to us, our systems will associate the automatically collected information with your personal information.

Use of Cookies And Pixels

Similar to other commercial websites, our website utilizes a standard technology called “cookies” and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

The Company reserves the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. The Company reserves the right to use these pixels in compliance with the policies of the various social media sites.

Third Party Use Of Cookies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail, and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.

Email Policies

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as allowed in the section titled Disclosure of Your Information.

We will maintain the information you send via e-mail in accordance with applicable federal law.

In compliance with the CAN-SPAM Act, all e-mails sent from our organization will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.

Our emails provide users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime.

Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.

​How And Why We Collect Information

The Company collects your information in order to record and support your participation in the activities you select. If you register to download a book or resources, sign up for our newsletter, and/or purchase a product from us, we collect your information. We use this information to track your preferences and to keep you informed about the products and services you have selected to receive and any related products and/or services. As a visitor to this Website, you can engage in most activities without providing any personal information. It is only when you seek to download resources and/or register for services that you are required to provide information.

If you are outside the European Union and opt to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, register for a seminar, or purchase any products sold by the Company on this Website, we will automatically enroll you to receive our free email newsletter. If you do not wish to receive this newsletter, you can unsubscribe anytime. We include an “unsubscribe” link at the bottom of every email we send. If you ever have trouble unsubscribing, you can send an email to HELLO@GROUNDEDSAGE.COM requesting to unsubscribe from future emails.

If you are in the European Union and opt to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, register for a seminar, or purchase any products sold by the Company on this Website, we will only enroll you to receive our free email newsletter if you affirmatively consent to it. If you do not wish to receive this newsletter, you can unsubscribe anytime. We include an “unsubscribe” link at the bottom of every email we send. If you ever have trouble unsubscribing, you can send an email to HELLO@GROUNDEDSAGE.COM requesting to unsubscribe from future emails.

How Do We Use the Information That You Provide to Us?

We use personal information for purposes of presenting our Website and its contents to you, providing you with information, providing you with offers for products and services, providing you with information about your subscriptions and products, carrying out any contract between you and the Company, administering our business activities, providing customer service, and making available other items and services to our customers and prospective customers.

From time-to-time, we may use the information you provide to us to make you offers to purchase products and services provided by third parties in exchange for a commission to be paid to us by such third parties. Should you opt to take part in such promotions, the third parties will receive your information.

From time-to-time, we may use the information you provide to us to display advertisements to you that are tailored to your personal characteristics, interests, and activities.

Disclosure Of Your Information

As a general rule, we do not sell, rent, lease or otherwise transfer any information collected whether automatically or through your voluntary action.

We may disclose your personal information to our subsidiaries, affiliates, and service providers for the purpose of providing our services to you.

We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and the Company.

We may provide your information to any successor in interest in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s asserts and/or business.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights or when compelled by a court or other governmental entity to do so.

How Do We Protect Your Information and Secure Information Transmissions?

We employ commercially reasonable methods to ensure the security of the information you provide to us and the information we collect automatically. This includes using standard security protocols and working only with reputable third-party vendors.

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.

The Company may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, the Company uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Policy Changes

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the bottom of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Visitors’ GDPR Rights

If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation. Those rights include:

We will retain the any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) the Company decides that the value in retaining the data is outweighed by the costs of retaining it.

You have the right to request access to your data that the Company stores and the rights to either rectify or erase your personal data.

You have the right to seek restrictions on the processing of your data.

You have the right to object to the processing of your data and the right to the portability of your data.

To the extent that you provided consent to the Company’s processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.

You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.

We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.

Email Address: HELLO@GROUNDEDSAGE.COM

Effective as of MAY 28, 2018